Return Policies

In-Store Return/Refund Policy:

In-stock Decor, Accessories, & Apparel Returns with receipt have up to 10 days from the original purchase date for a full credit refund. Returns made between 11 and 30 days after the original purchase date receive a store credit refund. Returns with no receipt receive a store credit refund at the lowest sale price. All sale items are final. No returns are accepted on all special orders or seasonal merchandise.

Furniture returns: Special orders are non-returnable. Furniture merchandise received in good condition is not returnable or cancelable. No refunds are available. All sale items are final. If an item is approved for return, it will be subject to a restocking fee. Fabrics are not guaranteed against wear, fading, cleanability, and pilling. COM (Customers Own Material) Fabrics are not covered under any warranty; if service technician attention is needed on COM orders, service would be on a charged basis.

To ensure merchandise is received in good condition, all furniture receives rigorous inspection at multiple points when preparing your furniture delivery. If you pick your furniture up yourself from our showroom, we ask that you inspect the item prior to taking possession.

In rare circumstances that merchandise arrives damaged during home delivery or is otherwise damaged prior to your possession, please notify our delivery staff or our customer service department of the damage. For furniture, our service department will make arrangements for a qualified repair technician to come to your home to inspect and perform repairs as needed for any damages.

Estimated delivery times with SH fleet of trucks: Delivery times are based on experience and do not constitute a firm promise. Occasionally deliveries are delayed due to manufacturing concerns beyond our control. We desire to make delivery to you at the earliest possible date. Delayed items do not qualify for waived delivery fees, refunds, or discounts.

Other Refunds:

In-Home Design Consultations: Saybrook Home offers in-home design consultations for furniture and accessories. Consultations cost $250 and are non-refundable; however, resulting in purchases over $5000.00 within 30 Days of in-home consultation will receive a $200 credit back toward your order.

Window Treatment Measure and Consultation: Saybrook Home offers in-home design consultations for window measurements and design.

-Window Treatment Measure & Consultation on 1 room: 50$.

-Window Treatment Measure & Consultation 2 to 4 rooms: 150$. Orders of $1000.00 or more within 30 days receive a credit of 100$ towards the resulting order.

-Window Treatment Measure & Consultation on the Whole house: $250. Orders of $2500.00 or more within 30 days receive a credit of $200 toward the resulting order.
The Window Consultation fee is non-refundable.

Online Orders Purchased at

All orders purchased on the above website address, please refer to the online return policy found here: